Refund Policy

RETURN POLICY​.​   

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 *Eligibility for Returns:*

  - You may return eligible items within *2 days* of receiving your order only if  defective piece is recieved. 
  - Items must be in their original condition, unworn, unwashed, and with original packing .

                                                    

 *Non-Returnable Items:*   

   - Certain items are non-returnable, including:   

   -Lip balm refils once swatched

   -Used bracelet with tiny microscratches   

   - Customized or personalized products 
   - Sale or clearance items (unless defective)

   - Gift cards

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RETURN PROCESS

1. To raise a request and initiate a return, contact us at [email : kimeaccessories.in@gmail.com ] with your order number ,a 360 degree video while opening the product from its original packing in a well lit room along with details about the item you wish to return.

2.  We will provide you with a return shipping label and further instructions and will initiate a reverse pickup from your shipping address 

3. Re-use the original packaging, including the cloth bag, for proper care and protection

4. Items must be in their original condition, with their labels and tags intact

5. They must be unused and unwashed, unsoiled without any stains or damages

6. Items returned, once verified at our facility, will be processed for a return.

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REFUND POLICY

      Processing Refunds

   - Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your refund.

   - If approved, your refund will be processed and automatically credited back to your original method of payment within *5-10                   business days after receiving your product.

   -There is no reverse shipping fees levied on any return requests.

   -Shipping fees and gift services (if any) are non-refundable.

   -Gift cards cannot be returned for their monetary value​.

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MISSING OR DAMAGE POLICY

1. A missing or damaged item claim must be raised within 2 days of receiving the parcel

2. We will need photographs of the item(s) and the delivery parcel it was received in

3. Our customer care team will investigate and offer an appropriate resolution

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CANCELLATION POLICY

1. We are unable to accept any cancellation requests once the order has been shipped.